Road closures around Esplanade – Theatres on the Bay on 31 Dec 2024 & 1 Jan 2025. Read more
Change in EV Charging Provider to Charge+ from 2 Dec 2024, Mon. Read more
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We only track the amount spent on events held at Esplanade that are ticketed through SISTIC (excluding StixLite). SISTIC booking fees and other processing fees are not tracked. Your spend is captured only after you have signed up as a member, on purchases when you log in to your member account on Esplanade.com or SISTIC.com, and at Esplanade Box Office or SISTIC authorised agents if you provide your membership details.
Tickets to events sold on StixLite and on platforms that are not SISTIC will not count towards your total spend.
From 9 Mar 2023, your spend at Esplanade Mall will count towards your total accumulated spend required to maintain your membership tier or upgrade to the next tier. You must take a photo of and upload your receipt(s) to your account for the amount to be tracked. Receipts must be uploaded by the following day.
For Esplanade Mall spends of $500 or more, please allow at least 5 working days for verification of the receipt(s) that have been uploaded.
Please email membership@esplanade.com with the details of the transaction(s) that you don’t see reflected in your account.
For Esplanade Mall spends of $500 or more, please allow at least 5 working days for verification of the receipt(s) that have been uploaded.
This could be due to various reasons such as faded ink, image taken in poor lighting, tenant information being cropped out, etc. If this has happened to you, email membership@esplanade.com and attach a clear and clean image of your receipt.
Only official store receipts are accepted. Bank transfer screenshots and credit card transaction slips are not valid. The final net amount on the receipt is the amount that will be tracked.
For receipts under review, do give us some time to check.
Your membership will be renewed automatically when you meet the minimum spend required to stay at the same tier.
White tier: To renew as White, spend $200 in one membership year.
Black tier: To renew as Black, spend $700 in one membership year.
If you are at the Discover tier, your membership doesn’t expire so there’s no need to renew.
If you hit the minimum spend for upgrades, you will be upgraded automatically and your membership is renewed at the point of upgrade.
Discover to White: spend $500 in one membership year
Discover / White to Black: spend $1,000 in one membership year
No, this tier cannot be purchased. The only way to get to the Black tier is to spend the min. $1,000 on one membership year on tickets to selected to events at Esplanade and at Esplanade Mall.
Yes, you can purchase Esplanade&Me White tier at $50 annually if you do not wish to accumulate your spend to upgrade.
Go to Esplanade.com. Log in to your account by clicking the profile icon at the top of the page. In your My Account page, you will see an overview of your total spend including your spend at Esplanade Mall. To check your ticket transactions, select My Transactions from the drop-down when you tap on the down arrow.
Yes, you can pay the annual fee of $50 for the White tier only after your membership lapses to the Discover tier.
To buy the White tier, log in to your account, click on “Upgrade for $50” and follow the steps to make payment.
Esplanade&Me ticket specials are reflected on the event web pages on Esplanade’s website, or on SISTIC’s website during purchase. Note that each member can buy up to 4 tickets only at member prices.
Not always. Esplanade&Me ticket specials are applied at check-out on valid events. Log in to your member account when you buy tickets. Select your ticket price category according to your membership tier. Note that some events have limited member-priced tickets.
We sometimes partner other event organisers to offer our members special promotions. For these events, you can log into your member account to retrieve promo codes. While you enjoy the discounts, do note that spends on tickets to events that are not ticketed by SISTIC and not taking place at Esplanade, will not count towards your annual spend.
Yes, provide the email address that you used for your Esplanade&Me account when you make your purchase. The ticket specials will be applied on valid events. You can also provide your SISTIC account number on your My Account page when you log in to your account on Esplanade.com.
Join our mailing list to receive emails about priority booking and early bird specials. There is a limited quota for early bird specials allocated to each event, so we recommend acting quickly to avoid disappointment if you are keen.
If you have checked the box to agree to receive emails from Esplanade and you are not receiving any emails, check your spam box. If you’re still not receiving any emails, let us know at membership@esplanade.com.
Yes, but not on your own. To update profile information such as Name, Email Address and Date of Birth, please email us at membership@esplanade.com with your request.
No, it will not. You must update your Esplanade&Me account password through the Esplanade website.
If you need to update profile information such as Name, Email Address and Date of Birth, please email us at membership@esplanade.com.
No, it cannot be suspended or extended. It is not transferable and belongs to the named member only.
Go to Esplanade.com and click on the profile icon at the top of the page. Log in to your account. Your membership card and account details should be on your My Account page.
Discover: No expiry
White and Black: Valid for one year
PIP’s Club badge: Expires on your child’s 13th birthday
U26 badge: Expires on your 27th birthday
JOYears badge: No expiry
Your membership does not expire when your badge expires. If you're at the Esplanade&Me White tier with a U26 badge and you have turned 27, your membership will continue at the White tier if you have met the minimum spend requirement.
Log in to your account to check. You should also receive an email from us two months before your membership expires. If you did not receive this email, please email us at membership@esplanade.com to let us know.
No, you can sign up for an Esplanade&Me account using your SISTIC account details (email address and password). Follow the instructions to set up your Esplanade&Me Discover account.
Esplanade’s ticketing system is supported by SISTIC and your membership account will be synced with your SISTIC account to facilitate ticket purchases.
Log in to this account whenever you purchase tickets to events at Esplanade so that you can accumulate your ticketing spend.
Badges are added automatically to your profile.
A PIP’s Club badge is added when you add a child under 12 into your profile. You can add more than 1 child.
When you update your profile with your date of birth, a U26 badge is added automatically if you are between 17 and 26 years old.
A JOYears badge is added automatically if you are 55 years and above.
Log in to your account to check that you have agreed to receive emails from Esplanade. Remember to update your interests as well. If you have already done so and are still not receiving marketing emails from Esplanade, check your spam box and move Esplanade to your trusted contacts list. If you’re still not receiving any newsletters, let us know at membership@esplanade.com.
10% off.
Yes, you can register a maximum of two vehicles. Please email us at membership@esplanade.com with the vehicle plate number and IU number for your other vehicle. Do allow five working days for registration and activation.
No, only the first car that enters and exits the car park gets the discounted rate.
Yes, you can. Please allow five working days for the activation of each change.
No, individuals who have season parking at Esplanade are not entitled to further discounts on parking charges.
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