Careers

Take a closer look at what we do at Esplanade

As an adopter of the Tripartite Standards set out by TAFEP, Esplanade believes in creating a fair and progressive workplace for all our staff. We welcome you to join us.

For ushering, freelance technical crew and other part-time positions, please contact Human Resources.

hr@esplanade.com

For more details on training attachments, please visit this page.

Available positions

Esplanade’s vision is to be a performing arts centre for everyone, and it seeks to enrich the lives of its community through the arts. You will plan, present and support the administration and presentation of programmes that reflect the needs and aspirations of our multicultural and multilingual communities with guidance from senior programmers/producers.

To have an in-depth understanding of Esplanade’s Programming Philosophy, which embraces all audience and arts communities, and ensure that the activities of the centre will become an integral part of Singapore’s arts and culture scene. You will have a key role to play to ensure that the planning and execution of each programme will be of the highest quality, befitting of a national arts centre in our community, social and arts development goals.

As an entry-level programmer, you will be fully exposed to all aspects of programming work, and you are expected to learn on the job the relevant programming skills from your teammates.

Key Responsibilities

With guidance, plan, implement and manage arts programmes and presentations including propose, manage and coordinate arts programmes.
Assist in planning, proposing, tracking and managing respective budgets, as well as the return on expenditure and attendances.
Negotiate with and contract artists, community groups and/or companies for the respective programmes.
Work with Marketing and Relationship Management teams with regards to publicity, marketing and sponsorship plans and opportunities.
Liaise with artists and relevant internal departments to ensure smooth implementation and execution of programmes.
Assess and review impact of arts programmes implemented.
Keep informed and abreast of developments and events in the local and international performing arts scenes.
Support the department in event and festival administration for all free programmes and festivals as assigned including scheduling, managing central festival schedule for photographers and videographers, approvals for Contracts for Services and reporting to assist festival producers in compiling and analysing festival statistics.

Key Job Requirements

Degree holder, or training from a recognised institution in arts management, stage management, theatre production or equivalent professional experience preferred.
Some form of training in the arts including dance in particular, music, children or youth programmes will be an advantage.
At least 1-2 years’ working experience in or related to the arts or event management.
Good organisational ability.
Excellent interpersonal skills and ability to work as part of a team.
Knowledge of accounting, a high-level of proficiency with Microsoft Excel and knowledge of the arts industry in general are assets.
Able to work irregular working hours and "hands-on" work will be necessary.
Entertaining and attendance at events.

Esplanade’s vision is to be a performing arts centre for everyone, and it seeks to enrich the lives of its community through the arts. You will plan, present and support the administration and presentation of programmes that reflect the needs and aspirations of our multicultural and multilingual communities with guidance from senior programmers/producers.

To have an in-depth understanding of Esplanade’s Programming Philosophy, which embraces all audience and arts communities, and ensure that the activities of the centre will become an integral part of Singapore’s arts and culture scene. You will have a key role to play to ensure that the planning and execution of each programme will be of the highest quality, befitting of a national arts centre in our community, social and arts development goals.

As an entry-level programmer, you will be fully exposed to all aspects of programming work, and you are expected to learn on the job the relevant programming skills from your teammates.

Key Responsibilities

With guidance, plan, implement and manage arts programmes and presentations including propose, manage and coordinate arts programmes.
Assist in planning, proposing, tracking and managing respective budgets, as well as the return on expenditure and attendances.
Negotiate with and contract artists, community groups and/or companies for the respective programmes.
Work with Marketing and Relationship Management teams with regards to publicity, marketing and sponsorship plans and opportunities.
Liaise with artists and relevant internal departments to ensure smooth implementation and execution of programmes.
Assess and review impact of arts programmes implemented.
Keep informed and abreast of developments and events in the local and international performing arts scenes.
Support the department in event and festival administration for all free programmes and festivals as assigned including scheduling, managing central festival schedule for photographers and videographers, approvals for Contracts for Services and reporting to assist festival producers in compiling and analysing festival statistics.

Key Job Requirements

Degree holder, or training from a recognised institution in arts management, stage management, theatre production or equivalent professional experience preferred.
Some form of training in the arts including dance in particular, music, children or youth programmes will be an advantage.
At least 1-2 years’ working experience in or related to the arts or event management.
Good organisational ability.
Excellent interpersonal skills and ability to work as part of a team.
Knowledge of accounting, a high-level of proficiency with Microsoft Excel and knowledge of the arts industry in general are assets.
Able to work irregular working hours and "hands-on" work will be necessary.
Entertaining and attendance at events.

Esplanade’s vision is to be a performing arts centre for everyone and it seeks to enrich the lives of its community through the arts. You will be required to plan and present programmes that will reflect the needs and aspirations of our multicultural and multilingual communities. To have an in-depth understanding that Esplanade’s Programming Philosophy must embrace the audience and arts communities to ensure that the activities of the centre will become an integral part of Singapore's artistic and cultural scene.

Must strive to ensure that each programme presented at the Esplanade will be the best of its kind. To be the driving force in centre’s efforts to anticipate the trends in cultural evolution of an increasingly global community.

Key Responsibilities

Assist in developing and implementing standard operating policies and procedures/manuals for presentation and commissioning of arts performances and running of the department.
Collate and obtain necessary information on copyright and royalties issues, legal documentation and licenses required for presentation of arts performances.
Plan arts programmes and seasons including the series and special projects and annual template including conceptualizing and recommending feasible programmes for the arts centre.
Implement and manage arts programmes and seasons assisting in the programmes as assigned at best cost and quality.
Work closely with Marketing & Relationship Management teams with regard to publicity, and marketing plans involving sponsorship, box office, for all relevant programmes in order to maximise publicity, sale of tickets as well as revenue from all sources.
Liaise with artists/performing groups, logistics officer and relevant depts, ensuring smooth implementation and execution of programmes.
Supervise relevant artist liaison officers/project assistants/interns working on the assigned projects.
Be an internal resource on artists, exhibitions and performing arts forms including keeping abreast of trends and current happenings in performing arts in the local and international arts scene.
Budgeting for arts activities and performances including forecast on expected returns (if applicable), tracking costs and expenditure ensuring that they are within the budgets.
Responsible for any administrative work in programming and project implementation.
Support local arts groups in the presentations of their work in the Esplanade including promoting and encouraging activities/programmes that will increase and develop audience appreciation of the arts.

Key Job Requirements

Degree holder, or training from a recognised institution in arts management, stage management, theatre production or equivalent professional experience preferred.
Some form of training in the arts including music, dance, theatre, children and youth programmes.
Minimum 3 years of relevant experience. Some experience in events management.
Good knowledge of leading trends in various Western and Asian art forms and genres. Good understanding of the arts scene in Singapore and familiarity with the needs and tastes of local audience and arts groups.
Good organisational and interpersonal skills.
Ability to conceptualise and realize projects.

Esplanade’s vision is to be a performing arts centre for everyone and it seeks to enrich the lives of its community through the arts. You will be required to plan and present programmes that will reflect the needs and aspirations of our multicultural and multilingual communities. To have an in-depth understanding that Esplanade’s Programming Philosophy must embrace the audience and arts communities to ensure that the activities of the centre will become an integral part of Singapore's artistic and cultural scene.

Must strive to ensure that each programme presented at the Esplanade will be the best of its kind. To be the driving force in centre’s efforts to anticipate the trends in cultural evolution of an increasingly global community.

Key Responsibilities

Assist in developing and implementing standard operating policies and procedures/manuals for presentation and commissioning of arts performances and running of the department.
Collate and obtain necessary information on copyright and royalties issues, legal documentation and licenses required for presentation of arts performances.
Plan arts programmes and seasons including the series and special projects and annual template including conceptualizing and recommending feasible programmes for the arts centre.
Implement and manage arts programmes and seasons assisting in the programmes as assigned at best cost and quality.
Work closely with Marketing & Relationship Management teams with regard to publicity, and marketing plans involving sponsorship, box office, for all relevant programmes in order to maximise publicity, sale of tickets as well as revenue from all sources.
Liaise with artists/performing groups, logistics officer and relevant depts, ensuring smooth implementation and execution of programmes.
Supervise relevant artist liaison officers/project assistants/interns working on the assigned projects.
Be an internal resource on artists, exhibitions and performing arts forms including keeping abreast of trends and current happenings in performing arts in the local and international arts scene.
Budgeting for arts activities and performances including forecast on expected returns (if applicable), tracking costs and expenditure ensuring that they are within the budgets.
Responsible for any administrative work in programming and project implementation.
Support local arts groups in the presentations of their work in the Esplanade including promoting and encouraging activities/programmes that will increase and develop audience appreciation of the arts.

Key Job Requirements

Degree holder, or training from a recognised institution in arts management, stage management, theatre production or equivalent professional experience preferred.
Some form of training in the arts including music, dance, theatre, children and youth programmes.
Minimum 3 years of relevant experience. Some experience in events management.
Good knowledge of leading trends in various Western and Asian art forms and genres. Good understanding of the arts scene in Singapore and familiarity with the needs and tastes of local audience and arts groups.
Good organisational and interpersonal skills.
Ability to conceptualise and realize projects.

We are looking for a Customer Experience Officer to oversee venue operations and event management to ensure the smooth running of front-of-house services with the objective of providing excellent service standards.

Key Responsibilities

As a Customer Experience Officer you will be responsible for the following:

Proper upkeep and appearance of all public areas.
Ensure safety measures and emergency evaluation guidelines are adhered to and that our customers stay safe.
Conduct tours and training sessions/workshops for casuals.
Manage patrons’ enquiries via general hotline.
Manage venue operations and supervise casual staff during performances and events when working as a venue officer and / or as & when required.
Manage sale, collection, replacement or exchange of SISTIC tickets and provide information on Esplanade / all enquiries at the information counter.

Key Job Requirements

Diploma or relevant qualifications with equivalent years of experience.
Required to work irregular / shift hours.
Excellent customer service skills.
Proficient in English and a second language.
Excellent interpersonal and communication skills.
Aptitude in resolving issues with a customer-focused orientation.
Ability to multi-task.
Proficient in Microsoft Office applications.
Able to work independently with minimum supervision.

The role of the Customer Experience Manager is to assist the Customer Experience (CX) Management team in the smooth running of front-of-house services, to be an exemplary role model to other members of staff – to coach and guide them and to provide a friendly, efficient and knowledgeable service to all our customers.

Key Responsibilities

Customer Service Operations

To maintain a professional and pro-active attitude at all times and promote high standards of service.
Responsible for ensuring the proper upkeep and appearance of public areas in line with providing a first-class experience.
Ensures that safety measures and emergency evaluation guidelines are adhered to and in place during performances / events.
To support relevant departments in customer services coordination for all events taking place in all the performing and hospitality venues particularly, Relationship Management, Programming and Venue Partnership.
Management of Customer Feedback including proactive and prompt response to customer enquiries, resolve problems, service recovery on-site as well as operational issues with external business partners.

General Management to support Customer Services operations

To ensure that the highest standards of service delivery, staff productivity and department efficiency are maintained in the day-to-day operations.
To develop and implement jointly with Head, Customer Experience, a Crisis Management Plan.
To conduct daily briefing to keep team updated on performance-related matters, information and issues affecting the centre, review of incidents and events so as to ensure that all service staff are able to carry out their duties effectively and are empowered to make decisions.
To oversee overall day to day operations and ensure smooth and consistent delivery of standards set and expected of the team.

Planning and budgeting

To assist Head, Customer Experience on planning and tracking of the department budget including all overheads/expenses and casual labour costs, equipment maintenance and capital acquisitions.
Assists with coordination, planning and execution of assigned projects within set timeline.

Staff Deployment & Management

To motivate, coach and monitor performance and ensure staff welfare.
Through leading by positive example, ensure that staff (including casuals) are well presented, welcoming, friendly and pro-active in their roles.
To establish an effective operational duty structure and ensures that staff deployment meets service deliverables in all areas and for all events at all times.

Administrative Support

Management of Usher Registration System (URS) & Manpower Requests.
Customer Relationship Management (CRM).
Manpower & Roster Planning.
Prepares CAPEX and Approval papers.
Following up on Incident Reports when necessary.

Key Job Requirements

Tertiary qualifications or equivalent qualifications with experience.
At least 3 years customer service or event management experience at supervisory level (minimum 5 years’ customer service experience).
Excellent customer services skills.
Customer-focused with the ability to lead others.
An eye for detail.
The ability to work under pressure while maintaining a positive and flexible attitude.
Ability to multi-task.
Good interpersonal and communication skills.
Ability to adapt and respond swiftly to challenges.
Both a team player and able to work with on own initiative with minimum supervision.
Effective decision-making skills.
Ability to develop & set service standards.
Proficient in spoken English and a second language.
Proficient in the use of Microsoft suite of Office Applications.
Required to work irregular / shift hours.

The role of the Customer Experience Manager is to assist the Customer Experience (CX) Management team in the smooth running of front-of-house services, to be an exemplary role model to other members of staff – to coach and guide them and to provide a friendly, efficient and knowledgeable service to all our customers.

Key Responsibilities

Customer Service Operations

To maintain a professional and pro-active attitude at all times and promote high standards of service.
Responsible for ensuring the proper upkeep and appearance of public areas in line with providing a first-class experience.
Ensures that safety measures and emergency evaluation guidelines are adhered to and in place during performances / events.
To support relevant departments in customer services coordination for all events taking place in all the performing and hospitality venues particularly, Relationship Management, Programming and Venue Partnership.
Management of Customer Feedback including proactive and prompt response to customer enquiries, resolve problems, service recovery on-site as well as operational issues with external business partners.

General Management to support Customer Services operations

To ensure that the highest standards of service delivery, staff productivity and department efficiency are maintained in the day-to-day operations.
To develop and implement jointly with Head, Customer Experience, a Crisis Management Plan.
To conduct daily briefing to keep team updated on performance-related matters, information and issues affecting the centre, review of incidents and events so as to ensure that all service staff are able to carry out their duties effectively and are empowered to make decisions.
To oversee overall day to day operations and ensure smooth and consistent delivery of standards set and expected of the team.

Planning and budgeting

To assist Head, Customer Experience on planning and tracking of the department budget including all overheads/expenses and casual labour costs, equipment maintenance and capital acquisitions.
Assists with coordination, planning and execution of assigned projects within set timeline.

Staff Deployment & Management

To motivate, coach and monitor performance and ensure staff welfare.
Through leading by positive example, ensure that staff (including casuals) are well presented, welcoming, friendly and pro-active in their roles.
To establish an effective operational duty structure and ensures that staff deployment meets service deliverables in all areas and for all events at all times.

Administrative Support

Management of Usher Registration System (URS) & Manpower Requests.
Customer Relationship Management (CRM).
Manpower & Roster Planning.
Prepares CAPEX and Approval papers.
Following up on Incident Reports when necessary.

Key Job Requirements

Tertiary qualifications or equivalent qualifications with experience.
At least 3 years customer service or event management experience at supervisory level (minimum 5 years’ customer service experience).
Excellent customer services skills.
Customer-focused with the ability to lead others.
An eye for detail.
The ability to work under pressure while maintaining a positive and flexible attitude.
Ability to multi-task.
Good interpersonal and communication skills.
Ability to adapt and respond swiftly to challenges.
Both a team player and able to work with on own initiative with minimum supervision.
Effective decision-making skills.
Ability to develop & set service standards.
Proficient in spoken English and a second language.
Proficient in the use of Microsoft suite of Office Applications.
Required to work irregular / shift hours.

We are looking for a Senior Technician (Lighting) who is able to provide effective and efficient technical support in the mounting of stage productions and other events for the arts center as well as to oversee the work of the other technicians in Technical Production.

You must have well-developed knowledge and skills to one or more specific projects or services relating to audio equipment. You are expected to develop, test and evaluate complex options and issues. Hence, you must be able to plan and can initiate appropriate changes. You also have full accountability of resources and must partake in the training of other staff in your specialised area.

Key Responsibilities

Production and technical services / operations.
Maintenance of all technical equipment.
Ensures that all equipment at the Esplanade is safely and securely stored and that the tracking of equipment movement is well documented.
Maintains all technical equipment in good working order.
Tests and services all equipment on a regular basis, ensuring that they are in good working order at all times.
Provides first-line repair when necessary.
Monitors and tracks stock of spares and consumables and requests for re-order when necessary.
Responsible for regular inventory taking.
Updates and maintains maintenance logbook / database.
Assists supervisors/managers in ensuring that production and technical needs of users are met in their respective areas of expertise.
To load / bump-in / out, rig and set up/strike relevant equipment for various productions, events and functions.
Operates the equipment for checks and plotting sessions, rehearsals and performances.
Ensures that all stage, backstage and production areas as well as equipment are kept neat, tidy and safe and secure.
Assists in other areas (not just within own specialised area) when needed.

Key Job Requirements

Diploma / degree in Digital Media, Computer Science, Information Technology, Visual Communication, related field or equivalent experience.
Minimum three years of experience in the Performing Arts / Live Entertainment industry or similar / related field or trade.
ITE / Diploma or equivalent qualifications in a technical field.
Staff Supervisory experience is essential as is the ability to work effectively while unsupervised.
Fluent in written and spoken English, other languages are considered an advantage.
Able to take a proactive, methodical approach to problem-solving.
Relevant training in basic electrical work, stage lighting, mechanics, carpentry, metal work, rigging, scaffolding, technical theatre, live audio reinforcement and electronics.
Training in First Aid and Fire Safety / Fire Fighting is an advantage for all areas.
Willingness to conduct training for other Production Personnel.
Adept at working safely with hand and power tools including while working at height.
Capable of the manual handling of heavy objects.
Able to work irregular working hours and "hands on" work is expected.

We are looking for a Senior Technician (Lighting) who is able to provide effective and efficient technical support in the mounting of stage productions and other events for the arts center as well as to oversee the work of the other technicians in Technical Production.

You must have well-developed knowledge and skills to one or more specific projects or services relating to audio equipment. You are expected to develop, test and evaluate complex options and issues. Hence, you must be able to plan and can initiate appropriate changes. You also have full accountability of resources and must partake in the training of other staff in your specialised area.

Key Responsibilities

Production and technical services / operations.
Maintenance of all technical equipment.
Ensures that all equipment at the Esplanade is safely and securely stored and that the tracking of equipment movement is well documented.
Maintains all technical equipment in good working order.
Tests and services all equipment on a regular basis, ensuring that they are in good working order at all times.
Provides first-line repair when necessary.
Monitors and tracks stock of spares and consumables and requests for re-order when necessary.
Responsible for regular inventory taking.
Updates and maintains maintenance logbook / database.
Assists supervisors/managers in ensuring that production and technical needs of users are met in their respective areas of expertise.
To load / bump-in / out, rig and set up/strike relevant equipment for various productions, events and functions.
Operates the equipment for checks and plotting sessions, rehearsals and performances.
Ensures that all stage, backstage and production areas as well as equipment are kept neat, tidy and safe and secure.
Assists in other areas (not just within own specialised area) when needed.

Key Job Requirements

Diploma / degree in Digital Media, Computer Science, Information Technology, Visual Communication, related field or equivalent experience.
Minimum three years of experience in the Performing Arts / Live Entertainment industry or similar / related field or trade.
ITE / Diploma or equivalent qualifications in a technical field.
Staff Supervisory experience is essential as is the ability to work effectively while unsupervised.
Fluent in written and spoken English, other languages are considered an advantage.
Able to take a proactive, methodical approach to problem-solving.
Relevant training in basic electrical work, stage lighting, mechanics, carpentry, metal work, rigging, scaffolding, technical theatre, live audio reinforcement and electronics.
Training in First Aid and Fire Safety / Fire Fighting is an advantage for all areas.
Willingness to conduct training for other Production Personnel.
Adept at working safely with hand and power tools including while working at height.
Capable of the manual handling of heavy objects.
Able to work irregular working hours and "hands on" work is expected.

If you are keen to apply for the above positions and satisfy the requirements, please download the application form below and email the completed form together with your resume to hr@esplanade.com with an indication of your current and expected salary as well as details of your experiences.

We thank you for your interest in the position and Esplanade! Only shortlisted applicants will be notified.