Visitor Guide

Accessibility

We are dedicated to supporting access and upholding our vision of being an arts centre for everyone. Our premises, including establishments at Esplanade Mall, are wheelchair-friendly and guide/assistance dog friendly.

Ticket concession scheme for Persons with Disabilities (PWDs)

All Esplanade Presents programmes that offer concessions have ticket concessions for persons with disabilities (PWDs), including but not limited to those with developmental, intellectual or physical disabilities. This concession for PWDs can also be utilised by one accompanying companion.

 

Special seating arrangements

We accommodate patrons who need accessible seating requirements—including those with mobility challenges and patrons who are blind or have low vision with guide dogs—wherever possible. Wheelchair accessible seating is also available at the venue. However, due to the production requirements of some performances, these arrangements may not always be available.

We recommend that patrons with accessible seating requirements inform our Customer Experience team of their needs when booking tickets at our Box Office so that arrangements can be made. You may also contact our Customer Experience team at 6828 8377 from 12pm to 6pm daily to make arrangements. Please do come early to allow for time to be seated before the performance begins.

 

Priority Lane

There is a priority lane at Esplanade Box Office and Visitor Centre located at the Mezzanine level of the centre. Besides offering priority access to those who require it, the wider lane affords persons who require a wheelchair more comfort and convenience.

 

Singapore’s first dementia-friendly arts centre

We have worked closely with the Agency for Integrated Care to become the first dementia-friendly arts venue in Singapore. We are also the first arts venue to become a Dementia Go-To Point since 1 Dec 2021. Dementia Go-To Points (GTPs) are touch points within the community that provide information and useful resources on dementia, and link those who need help with the relevant dementia-related services. GTPs also serve as "safe return" points where members of the public can bring persons with dementia to, if these individuals appear lost, and are unable to identify themselves or their way home.


FAQs – Concessions for Persons with Disabilities (PWDs)

Facilities for those with access needs


More information about our wheelchair loan services, wheelchair accessible routes and other enhancements we have made to our centre to make your visit as comfortable as possible.


Find out more

Getting here and moving around

 

There are two pick-up and drop-off points. If you are taking public transport, follow our wayfinding videos that show wheelchair accessible routes outdoors and underground.

Getting here & parking
Getting around the centre
Accessibility Guide

pdf •792.6 KB

Relaxed Environment

A Relaxed Environment (RE) performance is perfect for anyone who benefits from being able to make a noise, leave and return to their seat or access the toilets during the performance. No modifications are made to the performance. 

Relaxed environment icon

Look out for this icon on our events!


Relaxed Performances

We present relaxed performances for those who would benefit from such environments. Besides our PLAYtime! series of theatre productions for children, Esplanade is looking into expanding the range of relaxed performances so that the arts is accessible for as many people as possible. The following FAQs tell you more about such shows.

Relaxed performance icon

Look out for this icon on our events!


Assistive Listening

Assistive listening system is available for this venue. Hearing aid users with a Telecoil-enabled programme can benefit from the system provided. Please arrive at the venue 30 min before the performance so we can assist with the setup.

Assistive listening icon

Look out for this icon on our events!


What makes a relaxed performance relaxed?

Brighter lights

  • No complete blackouts

  • House lights are slightly brighter at all times

 

Sounds levels adjusted

  • Sounds are kept at a consistent level

  • No surprising and loud sounds

 

Relaxed environment

  • Audience members can enter and exit the theatre space freely

 

Smaller audience capacity

  • To allow for more space and movement

 

Calm space

  • Space outside the theatre to help your child/ward calm down
  • Fidget toys available for use

Pre-event guide

  • A pre-event guide is a written and visual story that helps prepare children for a new environment. It includes information such as what to expect during the visit to Esplanade, information about the production (pictures of characters, costumes, sets, sound clips of songs), as well as what to expect during the performance.
  • Pre-event guide can be downloaded from the event page a week before the performance.

 

Before you and an individual with autism decide to attend a ticketed performance, you may want to check the advisory on the event detail page or write in to corporate@esplanade.com for more information about the performance. For now, most performances are not designed as relaxed performances and may not be suitable for individuals with autism. This could be because of lighting and sound effects or restricted entry and exit except during designated intermissions.


If you are attending a performance and require assistance, please approach our ushers for help. We look forward to having you with us at Esplanade soon! Thank you.

Visitor Guide

Getting Here & Parking
Facilities
Buying Tickets
Accessibility
Family & Kids
FAQs

Need help?

Call 6828 8377 from 12pm – 6pm daily, drop us an email or message us on Facebook.
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